Creative Agency Norwich

Terms and Conditions

Terms and conditions of Engagement for services provided by TEN Creative. These are correct at the time of publication and subject to future revision.

1. Our Fees:

All jobs will be quoted up front on an individual basis and will only be commenced upon written approval of estimate. Estimates are valid for 30 days. Our minimum fee is £55.

2. Provided content:

Where a client provides written or pictorial content we will assume this content is finalised. Amends will be charged at our hourly rate of £55 per hour.

3. Artwork and Intellectual rights:

All intellectual property rights including without limitation, copyright, trade marks, database rights and design rights (whether registered or not) in any copy, text, artwork, photographs or other materials which we have created and/or altered for you shall belong to TEN Creative absolutely. To the extent that any such IPRs are not automatically vested in us, you assign to us all such IPRs. Where TEN Creative creates a new concept or design, or significantly alters an existing concept or design, this will remain the property of TEN Creative and will only be released in raw form at an agreed negotiated price that would include royalties, equity stakes, shared risk or in the form of a release fee no less than 50% of the accumulated fee.

4. Proof Checking:

All content must be signed off by the customer. Full responsibility for any errors in content, written or visual, lies solely with the customer. TEN Creative does not accept any liability for errors in content unless specifically asked to provide a proof checking service, which can be quoted on request.

5. Print buying and handling:

TEN Creative offer a print buying and handling service, to include delivery of artwork to printers and proof checking (please note this checking will be limited to checking of printers proofs against signed off artwork). Where commissioned to do this a fee will be charged. Where a client undertakes to buy print directly themselves TEN Creative will bear no responsibility for any dispute arising within the print process.

6. Partially completed projects:

When customer approval has been given to proceed on a project and a client elects to stop a project before completion, time will be charged up to that point at our standard hourly rate of £55 per hour. Our time is recorded on a Timemaster system to the specific job number.

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